Help Center
Welcome to the Woofin help center — find answers to common questions about using the app.
Getting Started
What is Woofin?
Woofin is a mobile app designed to help you build a better relationship with your dog through simple activities, games, and daily ideas. For a full walkthrough, see how Woofin works.
How do I start an activity?
Open the app, choose an activity, and then follow the step-by-step instructions on the cards.
Do I need any special equipment?
Most activities require little to no equipment. However, if something is needed, it will be mentioned in the activity. If you don’t have the required equipment, you can try to substitute it or return to the activity later.
Account & Login
I can’t log in.
First, make sure you are using the correct email address. If you’re using a magic link, also check your inbox and spam folder.
How do I delete my account?
Contact us at: hello@woofin.com
Activities
What if my dog doesn’t understand the activity?
That’s completely normal. Instead of pushing on, go slower, simplify the steps, and keep it fun. Remember, practice makes progress.
Are the activities safe?
All activities are designed to be simple and safe, but always use your own judgment and adapt them to your dog.
My dog doesn’t want to participate.
Take a break and try again later, because every dog has different energy levels and moods. Meanwhile, you can also try different activities to see which your dog enjoys most.
Subscription (Woofin+)
How do I cancel my subscription?
Subscriptions are managed through your app store — see the guides for Apple or Google Play.
Can I get a refund?
Refunds are handled directly by Apple or Google.
Technical Issues
The app is not working properly?
First, try restarting the app. If that doesn’t help, update it to the latest version.
I found a bug.
Please report it via the feedback section or email us. Thank you for helping us improve the app.
Contact the Woofin Help Center
How can I get help?
If you can’t find an answer in the Woofin help center, contact us: hello@woofin.com. Alternatively, use the contact form and we’ll reply as soon as possible.